Delivery Charges

United Kingdom

• Free shipping on orders over £50 to the UK

• Standard delivery: £10.00 per order (orders under £100 large orders may create extra delivery charges)

• Delivery time: 1-2 business days

• Delivery days: Monday to Friday (orders placed Friday-Sunday ship next business day)

European Union

• Shipping cost: Calculated at checkout based on weight and destination

• Delivery time: 3-5 business days

• Tracking: Provided for all orders

• Customs: No additional customs fees within EU

Rest of World

• Shipping cost: Calculated at checkout based on weight and destination

• Delivery time: 5-10 business days

• Tracking: Provided for all orders

Customs & Import Duties

Important Notice

• EU customers: No additional customs charges

• Non-EU customers: May be subject to customs duties, taxes, and fees imposed by your country

• Customer responsibility: All customs charges must be paid by the recipient

• No refunds: We cannot refund customs charges or predict their amount

• Split shipments: Large orders may be split into multiple packages due to shipping restrictions

For customs information, contact your local customs authority.

Delivery Process

Courier Services

• UK: Royal Mail, DPD, and certified couriers

• Europe: Royal Mail, DHL, UPS, TNT

• Worldwide: DHL, UPS, FedEx, local postal services

Delivery Requirements

• Signature required: All deliveries require signature confirmation

• If you're home: Sign for your package directly

• If you're not home:

  • Courier will leave a delivery card

  • Package held at local depot/post office

  • Bring photo ID to collect your package

  • Packages will not be left unattended

Delivery Timeframes

RegionProcessing TimeDelivery TimeTotal Time

UK1-2 business days1-2 business days2-4 business days

Europe (EU)1-2 business days3-5 business days4-7 business days

Rest of World1-2 business days5-10 business days6-12 business days

Note: Delivery times may be extended during peak periods, holidays, or due to customs processing.

Order Tracking

• Tracking number provided via email once order ships

• Track your order using the tracking number on the courier's website

• Order status can be viewed in your account (account holders only)

Failed Deliveries

If delivery fails after multiple attempts:

• Package returned to sender after 14 days

• Customer responsible for return shipping costs

• Refund processed minus shipping costs once package received

Order Cancellation

• Cancellation window: 36 hours after placing order

• How to cancel: Email online@keratinandcare.com with order number

• Refund: Full refund to original payment method

• After 36 hours: Order cannot be cancelled but can be returned per our return policy

PAYMENT & SECURITY

Accepted Payment Methods

• Visa, Mastercard, American Express

• PayPal

• Apple Pay, Google Pay

• Bank transfer (UK only)

Security

• All transactions processed through secure payment gateways

• SSL encryption protects your personal information

• We do not store credit card information

• PCI DSS compliant payment processing

Order Confirmation

• Order acknowledgment: Sent immediately after placing order

• Contract formation: Created upon payment approval and card authorization

• Invoice: Automatic email with invoice attachment after order completion

PROFESSIONAL PRODUCTS DISCLAIMER

Professional hair treatment products are intended for use by licensed professionals only (hairdressers, stylists, salon professionals). Non-professional use is at your own risk. Professional certification or training is recommended before use.

CONTACT INFORMATION

Email: cezar@keratinandcare.com
Response time: Within 24 hours (Monday-Friday)
Business hours: Monday-Friday, 9 AM - 5 PM GMT

For order inquiries, please include your order number.